Returns & Exchanges

At Arpita & Sulakshana, we strive for perfection in every stitch; however, if your purchase does not meet your expectations, we offer a seamless return and exchange process within 14 days of delivery. Please ensure all couture pieces remain unworn, unwashed, and with original designer tags intact to qualify for a refund.

1

Initiate Request

Log into your account and visit the 'Order History' section to select the items you wish to return and submit a formal request.

2

Quality Approval

Our concierge team will review your request within 48 hours to ensure the items are eligible for return based on our luxury garment standards.

3

Secure Packaging

Place the garment back in its original designer box with all protective padding to prevent damage during transit and attach the provided shipping label.

4

Refund Processing

Once our atelier receives and inspects the returned piece, your refund will be processed to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing